Returns & Exchanges

Due to the nature of our products, we cannot accept returns of alcoholic beverages; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our Guest Services team within 30 days of purchase to resolve any issues with your shipment.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, please carefully examine your order for any signs of breakage, leaks, or incorrect labels that may have occurred during transit.

• 2.
  Document the Issue

  If you discover a damaged or incorrect bottle, take clear photographs of the product and the original packaging to assist us in processing your claim.

• 3.
  Contact Guest Services

  Reach out to our support team at info@theprisonerwinecompany.com with your order number and the photos of the issue to initiate a replacement or credit.

• 4.
  Receive Resolution

  Once your claim is verified, we will arrange for a replacement shipment at no additional cost or issue a refund to your original payment method.