Frequently Asked Questions

Everything you need to know about our wines and ordering process.

Where do you ship your wines?

We currently ship to most U.S. states where law permits. Due to state regulations, we cannot ship to PO Boxes or international addresses at this time.

Does someone need to be home to sign for the delivery?

Yes, federal law requires an adult signature (21+) for all wine deliveries. We recommend shipping to a business address if you are not home during the day.

What is your return policy for damaged bottles?

If your wine arrives damaged or is flawed, please contact our guest services within 30 days of purchase for a replacement or a full refund.

How can I track my order?

Once your order has been processed and leaves our cellar, you will receive a confirmation email containing a tracking number from our preferred carrier.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure timely delivery. If you need to make changes, please contact us immediately. Once an order has shipped, it cannot be canceled.

Do you offer climate-controlled shipping?

To protect the quality of our wine, we may hold shipments during periods of extreme heat or cold. We also offer expedited shipping options to minimize time in transit.